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Home :: FAQ's
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FAQ's

My card transaction isn't going through.
I am in Southern Ireland and don't have a postcode.
I am placing an order and would like you to remember my details for next time.
The site is not recognizing my email.
I want to register as a member, but the site says my email address is already registered.
How do I get special offers?
How do I get a discount code?
Do you have any ebooks or GPS POI downloads?
Do I need to pay for delivery?
How long will delivery take/
Christmas Delivery 
The address I want the book delivered to is not my home/card address.
Do you deliver outside the UK?

My card transaction isn't going through?
Our system will reject the link through to the payment system if certain characters are used in your name or address such as hyphens or apostrophies or foreign characters. You will need to omit these to go through to the payment system or alternatively select 'Phone Ordering' and call us on 0131 208 3333 for us to take the payment over the phone.

I am in Southern Ireland and don’t have a post code – what do I do?
Unfortunately the postcode field is a fixed field – just enter 00000 and it will let you continue.

I am placing an order and would like you to remember my details for next time.
Under your name and address you can tick a box for 'Create account for this username'. Choose a username and password and you can log in next time and it will remember your details. please note we do not store card details.

The site is not recognizing my email, what should I do?
Even though you receive our emails it does not mean you will have a username and password set up. these are two separate lists. See above for how to set up a username and password.

I want to register as a member, but the site says my email address is already registered. Can you fix this?
Give us a call on 0131 208 3333 and we will try to resolve this for you over the phone.

How do I get the special offers?
Please see our
Special Offers page and the relevant discount we be applied at checkout.

How do I get a discount code?
All our discount codes apply to online purchases only and are sent out through our Product Update Mailing List. You can sign up to receive our email updates by entering your email address in the blue box on the left-hand side of this page.

Do you have any ebooks or GPS POI downloads?
None of our books are available in ebook format however we are exploring our options. None of our Vicarious guides have GPS POI downloads available.

Do I need to pay for delivery?
We will post your books out Second Class for free unless otherwise stated. If you require them to be sent first class then there will be a charge of 50p per item with exception of the ACSI Card which is charged at £2.00 for Second Class and £2.50 for 1st class. All non UK deliveries are chargebale ad this depends on the weight of the book, you will be advised at checkout. Please see more information below.

How long will delivery take?
All orders will be processed as quickly as possible. Stock items are normally posted the same day up to 15.00hrs or next working day. However, in exceptional circumstances delivery may take up to 14 days. Books on Pre Order are dispatched as soon as they arrive. Arrival dates are estimates; we are reliant on other companies for delivery and sometimes this causes delays.

Christmas Delivery

We cannot guarantee delivery for Christmas. All orders for Christmas delivery must be 1st class and Tuesday December 22nd is the last day for 1st class post within Royal Mail's Christmas Delivery timeline. Our office closes for Christmas at noon on Tuesday, December 22nd. All orders placed by noon on Tuesday, December 22nd will be posted on the same day. Orders placed between noon December 22nd and December 28th will be posted on December 29th. Orders placed between December 29th and January 3rd will be posted out January 4th. From January 4th dispatch will return to normal.

The address I want to send the book to is different than the address my card is registered to, is this ok?
We are happy to send your goods to any address you provide, but if you choose a delivery address other than your registered card/home address and the goods are not received, we will not issue a refund, provide any compensation, or resend the goods without further payment. Please see our delivery terms and conditions for more information.

Do you deliver outside of the UK?
All deliveries outside of the UK are sent Air Mail. You will be charged shipping a cost for each item ordered based on its weight. Orders will not be processed if the shipping cost has been incorrectly selected. Goods delivered by Air Mail to European destinations arrive within 7 to 14 working days of dispatch and within 12 to 30 working days of dispatch for the rest of the world. We regret that we do not post to the US due to ongoing customs issues.