FAQs

Use the form below to contact us

See commonly asked questions

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The site is not recognising my email, what should I do?

You may be on our newsletter list, but not have a username and password set up as these are two separate systems.

How do I get a discount code?

Please see our Discounts and Promo Codes page for our current offers. Special discount codes are sent out through our Product Update Mailing List. You can sign up to receive our email updates via our Newsletter

How much is delivery?

Royal Mail Second Class is free unless otherwise stated. First Class starts at 50p and is then calculate by weight.

Next day courier is free when the order is heavy or from £6. All non UK deliveries are chargeable and you will be given shipping options and costs at checkout.

Do you deliver outside of the UK?

We are happy to ship to a number of countries outside the UK. You will be given shipping options at checkout and will be charged according to the delivery method you select. Orders will not be processed if the shipping cost has been incorrectly selected. We regret that we do not post to the US due to ongoing customs issues.

Can I choose an alternative delivery address?

We are happy to send your goods to any address you provide, but if you choose a delivery address other than your registered card/home address and the goods are not received, we will not issue a refund, provide any compensation, or resend the goods without further payment. Please see our Delivery Terms for more information.

How long will delivery take?

All orders are processed as quickly as possible. See our Delivery Terms for delivery estimates. Pre-ordered items are dispatched as soon as they come into stock. Arrival dates are estimates; we are reliant on other companies for delivery and delays can occur.

Do you have any ebooks or GPS POI downloads?

Go Motorhoming is available in ebook format.

None of our Vicarious guides have GPS POI downloads available.